Go into the old school control panel mail app, delete everything (the profile too), then make a new profile with some random name and do the wizard in that wizard in there. If you're 100% sure that it works properly on your laptop but neither of the two computers then it's likely that you just have residual profile information on the computer (as indicated by it populating the name for you). I don't know what else I can do to setup a profile in Outlook working in the new subscription on the customer computer. Control Panel / Credentials manager, I've deleted everything I encountered related to Office 365 or Outlook Ran ipconfig /flushdns and after ipconfig /registerdns Things that I've checked on customer computers: The Office version installed is the latest one available on the Office 365. This makes me belive that Outlook saves some information about the domain autodiscover inside some folder in the computer that is common to all users. I created another user on the customer computer, that is running Windows 10 Pro, but when seting up the Outlook profile had the same error. Once again worked on my laptop connected to the customer network. I suspected that there was a problem in the customer network and tried with my laptop on their network. I tried to set up the profile on my laptop in my office and it works. That dosen't happen on my laptop on other computer at my office. Whenever I try to create a new Outlook profile on the customer computer, the window where we fill in the name, e-mail address and password, the name and e-mail address is already filled in. Click Next to attempt using an encrypted connection". Then I created a new profile in one of the user's Outlook for the domain, but when Outlook is on the second step of setting up it give me the error saying "An encrypted connection to your server is not available. To double check I used the Microsoft Remote Connectivity Analyzer and once again everything is OK. Checked the domain settings within the Office 365 web page and everything was OK. The domain now only exists on the new subscription on Office 365. After every e-mail is synchronized on the new subscription I deleted the domain on the older subscription and created on the new subscription. pst files and then imported on the new subscription. I exported the two existing e-mail accounts to. I created the new Office 365 subscription with as domain, since the was still active on the other subscription. Recently they wanted a new Office 365 subscription were I would pass.
In the Office 365 I had two domains, let's call them and. I have a small company my customer with Office 365 subscription of 2 licenses (2 users, 2 computers).
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